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Customer Support


Context Help

If you feel lost inside our web hosting Control Panel, the very first step you should take is to press the Help button, which is present on each page. A pop-up window will show up. It comprises elaborate info about all the actions that you can carry out on the given page. Each pop-up window opens on the very same page so that you can quickly return to your work.

Video Tutorials

We have an extensive selection of how-to video clips explaining how to use our Control Panel. They're intended for those of you who want to see how things are getting done rather than only reading articles. In this way, everyone can swiftly get to know our hosting Control Panel by simply watching our step-by-step how-to video clips.

F.A.Q.

If you can't find the answer you need, examine our comprehensive Frequently Asked Questions section, which includes questions asked by actual individuals and provides practical solutions. We periodically update our Frequently Asked Questions section with new entries in order to cover all the new additions and innovations associated with our hosting platform.

Ticketing System

If you still can't find the answer you need in the FAQ section either, you can touch base with our great team of client support engineers available 24/7/365 and eager to assist you with any question. Each support ticket you submit will be replied to within sixty minutes (the average trouble ticket response time is just twenty minutes), so you won't have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 81886

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com